Why choose us?

We are a source factory with decades of experience in the watchmaking industry, and we have earned a large base of loyal customers who place orders in the tens of thousands. Their trust in us speaks for itself, so please believe in our expertise.

Can you send more photos of the styles I want?

Of course! You can send the product link or full name to customer service and request more photos.

Is the second hand running smoothly or ticking?

For automatic mechanical watches, the second hand moves smoothly at a rate of 21,600 vibrations per hour. For quartz watches, the second hand ticks.

Will I receive a tracking number?

Once your watch is shipped, you will receive an email containing the tracking number and tracking website. We ship via EMS or other couriers to ensure you receive your watch as quickly as possible.

Will the watch come with the original packaging?

Yes, the watch will be shipped with the original packaging for free, and if necessary, the shopping mall receipt will be included.

How fast is the shipping?

Once payment is confirmed, we will process your order within 1-2 business days, and then ship via EMS or other couriers. Delivery usually takes 10-15 days (to the US). For other countries, please consult customer service for shipping times.

What is the price of the watch?

All product prices are displayed in USD. The page may show different prices for different regions, but the final price will be based on the actual checkout price.

Can I pay with VISA/Mastercard?

Yes, we are a HUMPBUCK brand, and payments via PayPal, VISA, or Mastercard are accepted.

Can you ship to my country?

Yes, we offer worldwide shipping. The processing time is usually 1-2 business days after payment confirmation, and delivery typically takes 10-15 business days, depending on your country. If shipping is not available to your location, please contact customer service for alternative shipping options.
Note: Sometimes, if there is a high volume of orders, processing may take 4-10 days.

What movement does the watch use?

Depending on the watch model you choose, our watches use Chinese, Japanese, or Swiss movements.

Is the watch waterproof?

Yes. The watches are generally water-resistant to 3ATM. Please refer to the Watch Precautions for more details.

How can I track my order?

After your package is shipped, we will provide the tracking number via email. You can also contact customer service for tracking information.
Tracking website: https://global.cainiao.com/

How do I set the time and date?

You can contact customer service for a setup video, check the Video Tutorial, or search for the HUMPBUCK channel on YouTube.

What is the return policy?

If you are not satisfied with the product after receiving it, you can contact customer service for a refund within 30 days (as long as the product has not been used).
Refund Process: Contact customer service to get the return address.
Once we receive and inspect the item, if the watch is new and unworn, we will process the refund, which will be credited to your card within 8-20 days.

Is the website secure?

We provide a tracking number after your order, so you can track your package throughout the delivery process. Additionally, all personal information you provide on our website will be kept confidential.

Are there any discount coupons?

We offer coupons for new customers. If you buy three or more watches, we will provide the best price.
Please contact customer service for more details.

What if I don’t receive my watch?

1. Contact customer service to check the latest delivery path.
2. The package may have arrived at customs, and if customs clearance is required, please clear it promptly. Any consequences due to delayed customs clearance are the buyer’s responsibility.

Why was my order not approved?

Sometimes, overseas transactions are blocked by the bank. Please contact customer service for assistance. If your card was not authorized, please reach out to customer service as well.
If the total order amount exceeds $1000, it may be restricted by the bank. It’s recommended to contact customer service and use Western Union or Bitcoin for payment to enjoy discounts.

How can I confirm that my order has been processed?

After placing an order, you will receive a confirmation email with the order status. Please ensure that you provide your email address.

Do you accept custom orders?

Yes, but we currently only accept custom orders from wholesale customers, with a minimum order of 500 watches. We will provide the best price for bulk orders.

What if my wrist is larger?

If your wrist is larger and requires additional links, you can contact customer service to add extra links, or check the “Accessories” section on our website.

What if I made a mistake when placing my order?

If you made an error in your address, please contact customer service before the item is shipped to correct it. If you selected the wrong watch or size, customer service can also assist.
Tip: Please contact customer service within 3 days of placing the order. If the item has already been shipped, you will be responsible for any corrections.

Why isn’t my watch working when I receive it?

You can contact customer service for a tutorial video on how to get it working.