Privacy policy

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law to inform you of these changes.

How we collect and use your personal information

To provide the Services, we collect personal information from various sources as outlined below. The information we collect and how we use it may vary depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, improve our Services, comply with legal obligations, enforce terms of service, and protect or defend our Services and rights, as well as the rights of our users and others.

What personal information we collect

The types of personal information we collect depend on how you interact with our Site and use our Services. The following sections describe the categories and specific types of personal information we collect:

Information we collect directly from you

• Contact information: Including your name, address, phone number, and email address.
• Order information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: Including your username, password, security questions, and other account security-related information.
• Customer support information: Including any information you provide when communicating with us, such as through messages sent via the Services.

Information we collect about your usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include device information, browser information, network connection details, IP addresses, and other information about your interaction with the Services.

Information we obtain from third parties

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf.

How we use your personal information

• Providing products and services: We use your personal information to provide you with the Services and to fulfill our contract with you, including processing payments, fulfilling orders, sending account-related notifications, arranging shipments, handling returns and exchanges, and other account-related functionalities.
• Marketing and advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email, text message, or postal mail, and showing you advertisements for products or services.
• Security and fraud prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities.
• Communicating with you and service improvement: We use your personal information to provide customer support and improve our Services.

Use of cookies

Our website uses Cookies to improve and provide the Services. Cookies help us remember your actions and preferences, and enhance your user experience. You can choose to remove or reject Cookies through your browser settings, but please be aware that this may affect certain functions and features of the Services.

Where we use Google Analytics, we apply Google Consent Mode: analytics storage stays off until you accept via the on-site banner; essential cookies for security and checkout may still apply. You can reopen the banner using Cookie settings in the site footer, or clear site data for this domain in your browser.

How we disclose personal information

We may disclose your personal information to third parties in certain circumstances, such as:

• To vendors or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, etc.).
• In response to legal obligations or to enforce service terms, protect our rights, or the rights of our users or others.
• To our affiliates or within our corporate group for business operations.

Third-party websites and links

Our Site may include links to websites or other platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy policies and terms. We are not responsible for the privacy practices or security of such sites.

Children's data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request its deletion.

Security and retention of your information

Please note that while we take reasonable security measures to protect your personal information, no security measure is completely impenetrable. We retain your personal information based on various factors, including the need to maintain your account, provide Services, comply with legal obligations, and resolve disputes.

Your rights

Depending on your location, you may have some or all of the following rights regarding your personal information:

• Right to access: You may request access to personal information we hold about you.
• Right to delete: You may request that we delete your personal information.
• Right to correct: You may request that we correct inaccurate personal information we hold about you.

Additional rights may apply under local law. To exercise these rights or ask questions about this policy, please use the contact information below.