HUMPBUCK

Shipping & tax

At https://humpbuck.com/ (“We”, “Site”), we are committed to ensuring your orders are delivered in a timely and efficient manner. This policy outlines our shipping processes, tax practices, and specific customs requirements for certain regions.

Processing time

Most orders placed before 5:00 p.m. ET (Monday – Friday) are shipped within 3 working days. Orders placed on weekends or holidays will be processed the next business day. For security purposes, initial orders or those with alternate shipping addresses may require additional verification time.

Shipping options & charges

We offer free shipping to most countries. For specific regions requiring a shipping fee, the amount will be automatically calculated and clearly displayed on your order form before checkout.

Order tracking

Stay informed about your delivery every step of the way:

  • Online tracking: Once shipped, we will provide a tracking number for online lookup.
  • WhatsApp notifications: For your convenience, tracking details and order updates will be sent to you via WhatsApp.
  • Email updates: You will also receive status updates and estimated delivery dates via email.

Special customs requirements (India, Brazil, etc.)

Certain countries require buyers to submit personal customs clearance information in advance.

For India customers (KYC requirements)

To ensure smooth customs clearance, Indian regulations require KYC (Know Your Customer) documents.

  1. Required documents: Please provide a clear copy of one of the following:
    • Aadhaar Card, Voter ID, or Passport.
    • Note: Documents must show both the Front (photo and DOB) and Back (detailed address).
  2. Submission process: Our local partners may contact you via WhatsApp, phone, or email. Please send your Tracking Number (Format: CNIN + 11 digits) and the KYC images to: kyc@morningglobal.com

Taxes & duties

Sales tax is collected based on the destination country's regulations. These charges are automatically calculated at checkout.

  • Invoices: If you require a formal invoice, please leave a note during payment or contact us via email at support@humpbuck.com or WhatsApp +86 189 2816 0416.

Delivery issues

If you encounter any issues with your delivery, please contact us immediately. We will coordinate with our carriers to resolve the matter as quickly as possible.

Title and risk of loss

All items purchased are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery of the goods to the carrier.

Contact us

For any questions regarding shipping rates, delivery times, or technical support, please reach out to our team:

Related: Refund policy · Wholesale